Return and refund policy

Return and refund policy: DNA analysis

The cancellation policy of our personal coaching services can be found below.

Is the purchased Omniyou test not to your liking? Of course we want to solve this for you as quickly as possible. You can return the test kit within 14 days of purchase. Returns are only possible under the following conditions:


How can I return my order?

Get in touch with us via to request a refund. Then send the testkit to the following address:

Omniyou B.V
Papsouwselaan 119A
2624 AK Delft
The Netherlands

Costs associated with returning the testkit are the buyer’s responsibility.

How much time do I have to return my order?

According to the right of withdrawal, you have 14 days to change your mind, after receiving the test kit. Within these 14 days, you must register the testkit for return by sending an email to . Once the testkit has been announced for return, you must return the package within 14 days.

May I return the testkit if I have already used it?

The testkit can not be returned if it has already been used. Opened items that were previously sealed also count as used.

What are the costs associated with returning my order?

Omniyou uses services from PostNL for sending her orders to customers. The testkit fits trough the mailbox and can thus be classified as a mailbox package. the costs to send a mailbox package within The Netherlands is currently €4,10. Please refer to the PostNL website to view the current costs or for the costs when the package has been send from abroad.

What happens once my returned testkit has been received?

We will inform you via email to confirm that we received the package. The purchase amount will be refunded withing 5 business days. We may wait with the refund until we have received the returned package, or until the customer has shown that the packages has been returned. The refund will be returned via the payment method that has been used to purchase the testkit.

Under which circumstances is it NOT possible to return a testkit?

Used testkits can not be returned. Items that were previously sealed but have been opened are also seen as used.

My question has not been included in this list

Do you still have questions or remarks regarding our return and refund policy? Please get in touch with us via .

 

Cancellation policy: personal coaching

Have you purchased a nutritional consultation, nutritional plan or nutritional coaching and would you like to forgo this? Because we are talking about services that cannot be returned and can only be cancelled, specific conditions apply:

 

Nutritional consultation
The nutritional consultation is a one-time consultation. If this consultation has taken place within the right of withdrawal of 14 days, whereby you have given explicit permission for it to take place and have declared that you waive your right of withdrawal, this service cannot be cancelled. This means that you cannot get the purchase amount back.

If the consultation takes place after the cooling-off period of 14 days, your right of withdrawal will expire. It is therefore not possible to get the purchase amount back.

Nutrition plan
The nutrition plan consists of a one-time intake interview and an extensive nutrition plan. If the intake interview has taken place within the right of withdrawal of 14 days, where you have given explicit permission for it to take place, this service cannot be cancelled in its entirety. When you make use of your right of withdrawal, costs will be charged pro rata.

If the intake interview takes place after the reflection period of 14 days, your right of withdrawal will expire. It is therefore not possible to get a refund of the purchase amount of the full service.

Nutritional coaching

Nutritional coaching involves an intake interview, an extensive nutrition plan and several follow-up consultations. If the intake interview has taken place within the right of withdrawal of 14 days, where you have given explicit permission for it to take place, this service cannot be cancelled in its entirety. When you make use of your right of withdrawal, costs will be charged pro rata.

If the intake interview takes place after the reflection period of 14 days, your right of withdrawal will expire. It is therefore not possible to get a refund of the purchase amount of the full service.

How can I cancel my order?

Please contact to indicate that you want to cancel your purchased service.

How long do I have to cancel my order?

According to the right of withdrawal, you have 14 days to change your mind after purchasing one of our services. If you would like to cancel your purchase, you must indicate this within these 14 days by sending an email to .

How long will it take before I get my purchase amount back?

When we have received your email and confirmed it, you will receive the purchase amount back within 5 working days. The amount will be refunded via the same payment method that was chosen when making the payment.

My question has not been included in this list

Do you have questions or comments about our cancellation policy? Please contact us via .